Grade                     SH04

We are looking to recruit an ICT Service Desk Technician to join our friendly Service Desk Team.

You will be part of a busy team responsible for providing excellent service to internal and external customers, with a professional and helpful approach.  You will also assist with day-to-day service desk operations, providing technical user support and ensuring that all calls are logged and updated within the specified service level agreements. You will also process starter and leaver requests, assist with the Council’s ICT equipment repair and renewal programme and maintain the computer equipment asset register.

The successful applicant will have:

• Demonstrable first line technical support experience
• Experience in supporting Microsoft Office Suites and Operating Systems
• Proven ability to develop practical solutions to a wide variety of complex ICT problems
• Excellent customer service and written / verbal communication skills
• Current full driving licence and own transport

A generous benefits package includes; 24 days’ annual leave, Local Government Pension Scheme and free parking.

For an informal discussion, please contact Stuart Field, ICT Manager on 01276 707264, stuart.field@surreyheath.gov.uk or Dawn De-Leuw, ICT Service Desk Team Leader on 01276 707413, dawn.de-leuw@surreyheath.gov.uk.

Closing date:           Sunday 26th Septemer 2021

Interview date:       Monday 4th & Tuesday 5th October 2021 (in person)

NO AGENCY CALLS PLEASE

Equal Opportunities

Surrey Heath Borough Council – Working for Equality. We welcome applications from all sections of the community.

How to apply

Please apply online via the link provided.

Surrey Heath Borough Council is committed to equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community. If you are unable to apply online for reasons of disability, please call 01276 707126 to discuss any reasonable adjustments that may be made to accommodate your individual requirements.

Please note:

All successful applicants will be subject to pre-employment checks in line with BPSS guidelines, which includes standard identification, referencing and unspent conviction checks. Surrey Heath Borough Council undertakes not to discriminate unfairly against any subject of a disclosure on the basis of conviction or other information revealed.

For the best chance of successful application, please read the Job Description and Personal Specification fully before applying for this vacancy as it contains information you will need to refer to when applying. We do not accept CV’s submitted without a fully completed application form. To reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. If you choose to submit your CV with your application form we request that you remove all your personal details before uploading your CV. This will ensure that Managers cannot see your personal details when completing their shortlist.  If you have not heard from the council within 4 weeks of the closing date you should assume that your application has been unsuccessful. All unsuccessful applications will be removed and confidentially disposed of 6 months after the closing date.

If you have any further enquiries please email recruitment@surreyheath.gov.uk or telephone 01276 707126.

For technical issues, please contact Jobsgopublic directly.